Privacy policy

Changes to this Policy:

We reserve the right to change this policy at any time. Any changes made to the document will be updated on this page. Your continued use of the site following any changes made will declare you accept those changes. Information collected prior to the time any change is posted will be used according to the terms of the policy applied at that time information was collected. 

Collection of Information:

We may collect personal information about you when:

1. You buy a product or service from us. 


2. You contact us with an enquiry or in response to a communication from us. 

We may take this information from you in a numbers of ways:

1. Internet and email
.

2. Telephone (both fixed and mobile).

Use of Information:

Information you provide or we hold about you may be used by us in the following circumstances. 


1. Identify and respond to you when you make direct enquiries or requests to us.


2. Perform marketing and customer analysis.


3. Help prevent and detect fraud or loss. 


4. Contact you about other services and products offered by us.

Disclosure of Information:

We may disclose information we hold about you to third parties for the purpose of providing services you have requested, as part of the process of sale, or where legitimately requested for legal or regulatory purposes, as part of legal proceedings or prospective legal proceedings. 
We will not sell, rent or share your personal information with any third parties. 
We may monitor and record calls made to us for the purposes of legal and regulatory, training and customer service improvements.

Protection of information:

We maintain strict security measures in order to protect personal information. These measures include technical and procedural steps to protect your data from misuse, unauthorised access or disclosure, loss, alteration or destruction. Credit card information is transmitted using secure socket layer (SSL) encryption.

Cookies:

We may make use of cookies on the site to help us ensure all pages are correctly functioning and to help monitor website traffic and analyse statistical information across the site. 
You have the option to accept or decline cookies by modifying the settings in your browser. The majority of browsers will allow the user to alter the settings used for cookies. The help menu on the browser will have further details. Please note that if you have cookies disables you may not experience full access of the site.

Links to 3rd Party Web Sites:

Our website may contain links to manufacturers and their products. We are not responsible for the privacy practices of these sites. The privacy policy is only applicable to The Ultimate Garage Limited.

Data Breach Procedure:

In the extremely unlikely event that we are the subject of a data breach or leak, we are legally obliged to notify those affected within 72 hours. It is then our legal duty to work with the authorities and security experts in establishing what went wrong and to what extent the breach has affected the parties in question. Due to the extensive security measures we have in place, together with our eccomerce and email systems when dealing with your personal information it is highly unlikely this will happen.

Newsletter Sign Up:

When you sign up to our newsletter, we collect both your email address and your name. This information is securely stored in our cloud based email publishing software. The email software owner and developer has no access to your email address or other information. 
Your email address is used to send detailing related products and services to you. If you no longer wish to receive our email newsletters, there is an unsubscribe link at the bottom of every email we send.

Product Stock Update Notifications:

If a product is out of stock on our site, the product page has the option to let you enter your email address. This lets us gauge how much interest there is in out of stock products so we can fulfil demand. When we receive the new stock and the website inventory is updated, you will receive an automated email alerting you. You are then able to go onto our site and make the purchase.

Shipping/Delivery:

After placing an order with The Ultimate Garage Limited, your personal information is supplied, in shipping label form, to our delivery partners. Your information is used to deliver your order to you, as well as to contact you with shipping and delivery notification emails and text messages. Your phone number may be used to contact you should delivery issue arise. All of our delivery partners are GDPR compliant as of the 31 August 2021.

Some items that we sell are drop shipped. This means that we ask the manufacturer to ship the items in question directly from their warehouse. When items are drop shipped, we share the following information with the manufacturer or distributor:
1. Your first and last name
2. Your email address
3. Your shipping address
4. Your phone number
This information is used, in shipping label form, to send your order to you. Your email address is given to the chosen courier to send you shipping and delivery notifications. Your phone number is used to contact you should a delivery problem arise. All couriers in question are GDPR compliant as of 31 August 2021.

Ebay and Amazon Orders:

Your eBay and amazon personal information stays on platform, and is supplied to us through our e-commerce system, to process orders as efficiently as possible and to ensure inventory is kept accurate. We use third party software applications to process market place orders. These applications have no access to your personal information.

Payments:

When using our checkout to pay for your website order, using a credit or debit card, we do not have access to your payment details. Our e-commerce systems payment gateway, Stripe, is a PCI Level 1 service supplier and exceeds industry standard payment security. When paying for an invoice based order, sent from our e-commerce system, payment is made through our secure website checkout. This invoice payment method tends to be used if you have already got an account on our website, or wish to add products to an existing order that hasn't been fulfilled.

Using PayPal is an incredibly safe and reliable way of paying for your order. When you pay via PayPal, we will receive your name, verified billing/shipping address, the email address that you've linked to your PayPal account as well as your phone number. This information is stored securely inside PayPal, in the form of a transaction archive, as well as in a confirmation email that both The Ultimate Garage Limited and you, the customer will receive. Your information, given to us by PayPal, is used to link your order and payment together, so that your order can be sent to you as quickly as possible. Paypal confirmation emails are stored securely in the cloud.