Terms of service

Welcome to The Ultimate Garage Limited. Before you register or use this service, you should read and agree to these Terms and Conditions of use, including any future amendments (collectively, the "Agreement"). You should also visit this page periodically to review the terms and conditions. The Ultimate Garage Limited may, at its sole discretion, modify or revise these terms and conditions and policies at any time, and you agree to be bound by such modifications or revisions. If you do not accept and abide by this Agreement, you may not use this service.
In these Terms and Conditions "we", "our", "us" and "The Ultimate Garage" refer to "The Ultimate Garage"; "you", "your" and "yourself" refers to the customer and/or user of the website.

Description of Service:

The Ultimate Garage Limited is an online shop (the Service) that offers car care and detailing products.

Acceptance of Terms:

By accessing the content of www.theultimategarage.co.uk ("the Website") you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available via the link on our home page. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately. You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the Website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

Copyright:

All intellectual property of The Ultimate Garage Limited such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of The Ultimate Garage Limited. By using the Website you agree to respect the intellectual property rights of The Ultimate Garage Limited and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.

Disclaimers:

The information is provided on the understanding that the Website is not engaged in rendering advice and should not be wholly relied upon when making any related decision. The information contained within the Website is provided on an "as is" and "as available" basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website. We do not guarantee uninterrupted availability of the www.theultimategarage.co.uk Website and cannot provide any representation that using the Website will be error-free. The Ultimate Garage also reserves the right to modify, suspend or discontinue the Service with or without notice at any time and without any liability to you.

Third Parties:

The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.
Severance.

Fraud:

The Ultimate Garage Limited reserves the right to refund any monies received in relation to an order and cancel the order if it believes the order to be fraudulent.

Governing Law and Jurisdiction:

This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws. If any provision of these Terms and Conditions is found to be invalid by a court under such jurisdiction, it will not affect the validity of the remaining provisions which will continue to have full force and effect.

Complaints Procedure:

You can make a complaint in writing, by e-mail. Please provide your telephone number and your full postal address along with any order or reference number so we may retrieve all details from our records.
Please direct your complaint to:
 E-mail: sales@theultimategarage.co.uk
We will reply within 2 working days from when we receive your complaint. If it is not possible to give you a full reply within this time - for instance, because a detailed investigation is required - we will give you an interim response, telling you what is being done to deal with your complaint, when you can expect the full reply and from whom. That full reply will include details of who to contact next if you believe your complaint has not been dealt with properly. This Complaints Procedure does not affect your statutory rights as a consumer.

Description of Goods/Warranty and Liability:

We warrant that the goods will, at the time of delivery, correspond to the description given by us. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the suitability of the Goods for the Customer's purpose Goods are not sold on a trial basis.
Periodically The Ultimate Garage Limited send offers by email to opt-in subscribers. These include but are not limited to, product giveaways, free delivery offers or discount off website prices. Each offer is triggered by unique codes contained in the email newsletter that have a validity period and expiry date.
Once the offer has expired, The Ultimate Garage Limited is unable to retrospectively apply the code or add free products. Furthermore, only orders placed within the validity period are eligible.

Pricing Errors:

In the event a product is listed at an incorrect price due to a typographical error or is charged at an incorrect price due to an error on the website, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.

International Payments:

Prices displayed in US Dollars ($) & Euros (€) are for representation only and are calculated using live exchange rates. Payments to The Ultimate Garage will be processed in GBP (£) and are subject to exchange rates and fees set by your bank. The Ultimate Garage Limited can not be held responsible for these differences and any additional charges for international payments must be borne by you.

Product Images / Specifications:

Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however, you spot a mistake with any image or product specification please let us know.

Returns Policy - Unused / Non Faulty Items:

If you change your mind after you’ve received the items, you may return the items if you wish. All we ask, is you send the items back unused in the original packaging, with all accessories, leads, user manuals included, and that you take reasonable care of the goods. We will refund the full cost of the returned items minus original postage costs. We recommend you use a tracked and insured method when sending the items back to us so you are covered in the event the carrier loses or damages the item. The buyer is responsible for the items until The Ultimate Garage confirm safe receipt.

Returns Policy - Faulty Items:

If your product develops a fault, we will assist with either a replacement or organise a repair or spare parts to resolve the issue in line with the manufacturer’s warranty. The Ultimate Garage Limited will bare the cost of postage for collection and return of any faulty item within 14 days of original purchase, as long as the item is found to be faulty by way of manufacture, rather than by user miss-handling. If miss-handling is to be the cause of the fault then The Ultimate Garage Limited hold the right to recoup this postage cost by charge to the customer or deducting from credits due. Any item that develops a fault after 14 days will be subject to "Third Party Warranties" and is the description of the manufacture on how these are processed. Normally, the customer will need to cover any returns costs to The Ultimate Garage Limited and item(s) deemed manufacturer faulty repaired or replaced, will be sent back to the customer without further charge.

Returns Policy Special Order Items:

Please be aware, all goods and items that are 'Mixed To Order', ‘Handmade To Order', ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’, ‘Bespoke’, 'Specifically Amended', 'Non-Stocked', 'Ordered Especially' or any other term that indicates that an item has been specifically, or specially, made for the purchaser is hereby known as ‘Special Order’ and cannot be returned to us for a refund. This includes but not limited to items which are non UK variants such as non standard UK voltage machines/chargers or variants of stocked items only normally sourced from outside of the UK. If any 'Special Order' goods or items be undeniably wrong when delivered to the customer, excluding any reasons made below, The Ultimate Garage Limited will have the right to replace the 'Special Order' goods or items with the correct version as originally ordered. The Ultimate Garage will aim to replace the wrong goods or items as quickly as possible. If the wrong 'Special Order' goods or items cannot be replaced with the correct 'Special Order' then a refund may be granted. (Please see ‘Distance Selling Act’ for your statutory rights).
Customers should always check with us before placing an order. If you are unsure about any item you wish to purchase from us, please email sales@theultimategarage.co.uk.
Please contact us before returning any ‘Special Order’ goods or items. Should any 'Special Order' goods, or items, be returned to us without prior agreement in writing (i.e. by email) it will be the purchasers full responsibility to make arrangements to have any such 'Special Order' goods, or items, returned to them at their own expense. We will attempt to contact you via email upon receipt of any unsolicited returned ‘Special Order’ goods, or items, with our intent. Unsolicited returned 'Special Order' goods, or item, left unclaimed for more than 90-days shall be considered as abandoned by the purchaser and become the property of The Ultimate Garage Limited.

As the majority of our items are made to order to customers requests and vehicles they are all unique. Whilst every effort will be made to emulate the product shown in the photographs variation is to be expected. This can include but is not limited to:

• Slight colour variations


• Slight fit variations


• Different style of pipings and seams


• Different size and weight

Please note all our goods are fully insured in transit to our customers and should an item get lost or damaged in transit we shall take care of it. The Ultimate Garage Limited Will Not Accept The Following:

• Any customer's personal feeling or subjective reason is not allowed for exchange or refund, based on the fact that the product does not perfectly suit you or the end result does not meet your expectation.


• Slight colour difference. We have done our best to display as accurately as possible the colours of the apparels shown on our website. However, because the colours you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate.


• The customer doesn’t like the colour or style, and wishes to change to another colour or style/pattern/design.


• Customer carelessness of handling or opening the parcel e.g. damaging the item whilst opening with scissor or penknife and dirt due to dirty hands. Please be careful when opening your parcel.

Refunds:

If for any reason you are issued with a refund, please note the following:
We will apply the refund to your original method of payment usually within 7 days of receiving the goods. Please note certain credit card companies may take a further 2-10 business days to post to your account. A refund will usually reach your credit card account within 4 working days after being processed, although please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 14 days of the return.

Order Cancellations:

Orders may be cancelled prior to dispatch. Orders cancelled after dispatch will be treated as non-faulty items above.
Waste Electrical & Electronic Equipment (WEEE) Regulations.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK Law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment such as high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. The Ultimate Garage Limited is obliged under these regulations to offer our customers free take-back of their WEEE on a like for like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol to show they were produced after 13th August 2005, and should be disposed of separately from normal household waste so they can be recycled.